Must project a professional and positive image.Ībility to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must possess excellent organizational skills. Must possess basic computer skills and knowledgeable with casino computer systems, and Microsoft applications.Ī Mississippi Gaming Commission work permit is required for this position. High School diploma general education (GED). Lives by the Hard Rock Values! Knowledge, Skills, And Abilities Required Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Greets busses on arrival, welcoming, explaining Encore players cards, and casino promotions, and assists players with all inquires. Markets Motorcoach packages to tour operators and bus companies through telemarketing, trade show leads, and tourism referrals.Ĭreates player accounts from group manifest.

Reconciles group activities and any payments due to coordinator upon check-out. Motorcoach - Prepares group package incentives, including communication, bus payment, coupons, club cards, and group tracking. Prohibits guests to enter with outside beverages.Īssists guests in locating proper seat and section in the venue. Usher - Scans tickets as guest enter and exit the theater and notify the Box Office Manager if an error occurs. Upholds the Mission Statement – We create authentic experiences that rock. Prepare and facilitate decorations for special events, parties, property for holidays and any other request by other departments. Maintains knowledge of property information, including memorabilia. Provides superior guest service to all guests.Įducates customers on upcoming promotions and events. Must receive cash handling instructions and abide by property cash handling policies and procedures.Īssists patrons in requests for assistance, services, and information in a courteous, respectful manner. Principal Duties & Responsibilitiesįacilitate events & promotions through distributing gifts, Xtra Credit, and promotional merchandise.Īssists in events through setting up event space, organizing merchandise and decorations, and filling out customer forms. Events & Promotions associates also assist entertainment as ushers when needed and Motorcoach department. Assist Special Events & Promotions Manager with facilitating the operations of in-house events & promotions which include giveaways, gift pickups, player events.

Hard rock casino biloxi shows